Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MonacScape ("Company," "we," "our," or "us") regarding your use of our food delivery services, website, and mobile applications.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Description of Services

MonacScape provides online food ordering and delivery services, specializing in sushi and Japanese cuisine. Our services include:

• Online ordering platform for food delivery
• Payment processing services
• Coordination of food preparation and delivery
• Customer support services
• Corporate catering and event services

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.

3.2 Account Creation

To place orders, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Ordering and Payment

4.1 Order Process

• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee acceptance
• Prices are subject to change without prior notice

4.2 Payment Terms

• Payment is required at the time of ordering
• We accept major credit cards, debit cards, and digital payments
• All prices include applicable taxes
• Delivery fees are additional and clearly stated
• Tips for delivery personnel are optional but appreciated

4.3 Pricing and Fees

• Menu prices may vary by location and time
• Delivery fees vary based on distance and demand
• Service fees may apply during peak hours
• Special promotional pricing may have additional terms

5. Delivery Terms

5.1 Delivery Areas

We deliver to specified areas within our service zones. Delivery availability may change based on weather, traffic, or other operational considerations.

5.2 Delivery Times

• Estimated delivery times are approximate and not guaranteed
• Delivery times may vary based on order volume, weather, and location
• We will make reasonable efforts to meet estimated delivery times
• Express delivery options are available for additional fees

5.3 Delivery Requirements

• Accurate delivery address must be provided
• Someone must be available to receive the order
• Valid contact information must be provided
• Additional instructions should be clearly stated

6. Cancellation and Refund Policy

6.1 Order Cancellation

• Orders may be cancelled within 5 minutes of placement
• Cancellation after preparation has begun may not be possible
• We reserve the right to cancel orders due to availability or other issues
• Cancelled orders will be refunded to the original payment method

6.2 Refunds

• Refunds are issued for cancelled orders, undelivered food, or quality issues
• Refund processing may take 3-7 business days
• Partial refunds may be issued for partial order issues
• Delivery fees may not be refundable in certain circumstances

7. Food Safety and Quality

7.1 Food Preparation

We maintain high standards for food safety and quality:

• All food is prepared in licensed, inspected facilities
• We follow all applicable food safety regulations
• Fresh ingredients are sourced from trusted suppliers
• Proper temperature control is maintained during delivery

7.2 Allergen Information

• Allergen information is provided where possible
• Cross-contamination may occur in our kitchens
• Customers with severe allergies should exercise caution
• Please inform us of any dietary restrictions when ordering

8. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and truthful information
• Use our services only for lawful purposes
• Respect our staff and delivery personnel
• Pay all charges associated with your orders
• Comply with all applicable laws and regulations
• Not misuse or abuse our services

9. Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Create false or fraudulent orders
• Abuse or harass our staff or other users

10. Intellectual Property

All content, features, and functionality of our services are owned by MonacScape and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our services

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific order
• We are not responsible for delays due to circumstances beyond our control
• Food quality issues will be addressed through refunds or replacements

12. Indemnification

You agree to indemnify and hold harmless MonacScape from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws
• Your infringement of third-party rights

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or abusive behavior
• Non-payment of charges
• Any other reason at our sole discretion

Upon termination, your right to use our services ceases immediately.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14.1 Alternative Dispute Resolution

Before initiating legal proceedings, we encourage resolving disputes through direct communication. For unresolved issues, you may contact relevant consumer protection agencies or ombudsman services.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

We will notify users of material changes through email or prominent notices on our website.

16. Contact Information

For questions about these Terms or our services, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and MonacScape regarding the use of our services and supersede all prior agreements and understandings.