Privacy Policy

1. Introduction

MonacScape ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, visit our website, or interact with us.

This policy applies to all users of our food delivery services in the United Kingdom.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password, preferences, order history
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Delivery Information: Delivery instructions, location data for delivery purposes

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on site, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: GPS coordinates for delivery purposes (with your consent)
• Cookies and Tracking: See our Cookie Policy for detailed information

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, coordinating deliveries, customer support
• Account Management: Creating and maintaining your account, authentication
• Communication: Order confirmations, delivery updates, customer service
• Marketing: Promotional emails, special offers (with your consent)
• Improvement: Analyzing usage patterns to improve our services
• Legal Compliance: Meeting regulatory requirements, fraud prevention

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our service contract with you
• Legitimate Interest: Improving our services, fraud prevention, business operations
• Consent: Marketing communications, optional location services
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: Third-party delivery services for order fulfillment
• Payment Processors: Secure payment processing services
• Service Providers: Technology, analytics, and customer service providers
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and staff training
• PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and operations

Generally, we retain account information for 7 years after account closure and transaction data for accounting and tax purposes as required by UK law.

8. Your Rights Under GDPR

As a UK/EU resident, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, contact us at [email protected]

9. International Transfers

Your personal data may be transferred to and processed in countries outside the UK/EU. When we do this, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

For any privacy-related questions or requests, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.